Kaiser Permanente Jobshttp://kp.jobs2012-05-24 03:46:00.682059USASan DiegoTitle: Telemedicine Spec-RN Location: San Diego, CA Information will be added based on hiring manager submission. Essential Functions: - Handles continuous inbound telephone volume. - Assesses and triages patients via telephone, follows nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions. - Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information. - Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development. - Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician. - Performs patient call-backs. - Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes. - Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information. - Demonstrates an awareness of and sensitivity to patient/family rights. - Handles inquiries and complaints pursuant to procedure. - Adheres to legal and ethical requirements and company policies and procedures. - Supports and demonstrates KP's/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner. - Functions as a team member to achieve Call Center goals and objectives. - Maintains professionalism at all times. - Performs other duties as required. Qualifications: Basic Qualifications: - RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing two (2) of the last four (4) years. - Graduate from accredited School of Nursing with RN degree. - Current CA RN license. - Must obtain any required out of state license(s) within six (6) months from date of hire. - All required licensure must be unrestricted. - Ability to navigate between various software and mainframe systems on a personal computer with an established operating system. - Must have excellent verbal, written and interpersonal communication skills, as well as demonstrated effective telephone skills. - Ability to perform multiple tasks and work in a fast-paced environment. - Must be able to work assigned shifts including weekend requirement. - Ability to assess and triage patients via telephone, utilizing questioning and listening skills, and ability to utilize nursing judgment and follow nursing protocols in order to implement/direct appropriate care for patient populations. - Ability to perform job functions independently. - Ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift. - Must have excellent customer service skills. - Must have excellent problem-solving capabilities. - REQUIRED SKILLS TESTING: A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), and to multitask. - This assessment is required for all internal and external candidates. - The assessment may assist candidates in gaining a better understanding of computer technology and production activity related to the Advice RN's clinical role. - In addition, candidates may gain an enhanced understanding of the challenges of this role and of the operational needs of the Appointment and Advice Call Center. - OTHER: Sensitivity to workplace diversity and cultural factors. - Adheres to confidentiality policies. - Must be service-oriented and maintain the highest level of courtesy to patients, members, staff and co-workers. Preferred Qualifications: - Telephone triage experience Notes: - Work schedule to include 4 of 5 weekdays and work every other weekend - Shifts beginning at4:00 PM - 12:30 AM2011-12-16 18:42:35United StatesKaiser PermanenteCalifornia114590CASan Diego, CA25418532http://kp.jobs/xml/25418532/jobUSASan DiegoTitle: Telemedicine Spec-RN FT Eve 4p-12:30a Location: San Diego, CA Information will be added based on hiring manager submission. Essential Functions: - Handles continuous inbound telephone volume. - Assesses and triages patients via telephone, follows nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions. - Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information. - Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development. - Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician. - Performs patient call-backs. - Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes. - Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information. - Demonstrates an awareness of and sensitivity to patient/family rights. - Handles inquiries and complaints pursuant to procedure. - Adheres to legal and ethical requirements and company policies and procedures. - Supports and demonstrates KP's/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner. - Functions as a team member to achieve Call Center goals and objectives. - Maintains professionalism at all times. - Performs other duties as required. Qualifications: Basic Qualifications: - RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing two (2) of the last four (4) years. - Graduate from accredited School of Nursing with RN degree. - Current CA RN license. - Must obtain any required out of state license(s) within six (6) months from date of hire. - All required licensure must be unrestricted. - Ability to navigate between various software and mainframe systems on a personal computer with an established operating system. - Must have excellent verbal, written and interpersonal communication skills, as well as demonstrated effective telephone skills. - Ability to perform multiple tasks and work in a fast-paced environment. - Must be able to work assigned shifts including weekend requirement. - Ability to assess and triage patients via telephone, utilizing questioning and listening skills, and ability to utilize nursing judgment and follow nursing protocols in order to implement/direct appropriate care for patient populations. - Ability to perform job functions independently. - Ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift. - Must have excellent customer service skills. - Must have excellent problem-solving capabilities. - REQUIRED SKILLS TESTING: A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), and to multitask. - This assessment is required for all internal and external candidates. - The assessment may assist candidates in gaining a better understanding of computer technology and production activity related to the Advice RN's clinical role. - In addition, candidates may gain an enhanced understanding of the challenges of this role and of the operational needs of the Appointment and Advice Call Center. - OTHER: Sensitivity to workplace diversity and cultural factors. - Adheres to confidentiality policies. - Must be service-oriented and maintain the highest level of courtesy to patients, members, staff and co-workers. Preferred Qualifications: - Telephone triage experience Notes: - Work schedule to include 4 of 5 weekdays and work every other weekend - Shifts beginning at4:00 PM - 12:30 AM2011-12-16 18:42:35United StatesKaiser PermanenteCalifornia114592CASan Diego, CA25418533http://kp.jobs/xml/25418533/jobUSASan DiegoTitle: Telemedicine Spec-RN -FT Eve 4p-12:30a Location: San Diego, CA Information will be added based on hiring manager submission. Essential Functions: - Handles continuous inbound telephone volume. - Assesses and triages patients via telephone, follows nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions. - Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information. - Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development. - Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician. - Performs patient call-backs. - Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes. - Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information. - Demonstrates an awareness of and sensitivity to patient/family rights. - Handles inquiries and complaints pursuant to procedure. - Adheres to legal and ethical requirements and company policies and procedures. - Supports and demonstrates KP's/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner. - Functions as a team member to achieve Call Center goals and objectives. - Maintains professionalism at all times. - Performs other duties as required. Qualifications: Basic Qualifications: - RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing two (2) of the last four (4) years. - Graduate from accredited School of Nursing with RN degree. - Current CA RN license. - Must obtain any required out of state license(s) within six (6) months from date of hire. - All required licensure must be unrestricted. - Ability to navigate between various software and mainframe systems on a personal computer with an established operating system. - Must have excellent verbal, written and interpersonal communication skills, as well as demonstrated effective telephone skills. - Ability to perform multiple tasks and work in a fast-paced environment. - Must be able to work assigned shifts including weekend requirement. - Ability to assess and triage patients via telephone, utilizing questioning and listening skills, and ability to utilize nursing judgment and follow nursing protocols in order to implement/direct appropriate care for patient populations. - Ability to perform job functions independently. - Ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift. - Must have excellent customer service skills. - Must have excellent problem-solving capabilities. - REQUIRED SKILLS TESTING: A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), and to multitask. - This assessment is required for all internal and external candidates. - The assessment may assist candidates in gaining a better understanding of computer technology and production activity related to the Advice RN's clinical role. - In addition, candidates may gain an enhanced understanding of the challenges of this role and of the operational needs of the Appointment and Advice Call Center. - OTHER: Sensitivity to workplace diversity and cultural factors. - Adheres to confidentiality policies. - Must be service-oriented and maintain the highest level of courtesy to patients, members, staff and co-workers. Preferred Qualifications: - Telephone triage experience Notes: - Work schedule to include 4 of 5 weekdays and work every other weekend - Shifts beginning at4:00 PM - 12:30 AM2011-12-16 18:42:35United StatesKaiser PermanenteCalifornia114593CASan Diego, CA25418534http://kp.jobs/xml/25418534/jobUSASan DiegoTitle: Telemedicine Spec-RN Location: San Diego, CA Essential Functions: - Handles continuous inbound telephone volume - Assesses & triages patients via telephone, follows nursing protocols, identifies patient needs & appropriately advises physician of unusual circumstances/abnormal conditions - Collects data related to health history, using interviewing, questioning & listening skills, & utilizes a computer system to identify pertinent information - Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development - Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician - Performs patient call-backs - Effectively uses computers & other technology systems to record pertinent & provider data, interactions, interventions & outcomes - Acts as a patient advocate; promotes patient self-efficacy through preventative & health promotion information - Demonstrates an awareness of & sensitivity to patient/family rights - Handles inquiries & complaints pursuant to procedure - Adheres to legal & ethical requirements & company policies & procedures - Supports & demonstrates KP's/Call Centers customer service philosophy & manages calls in a professional, systematic & organized manner - Functions as a team member to achieve Call Center goals & objectives - Maintains professionalism at all times - Performs other duties as required. Qualifications: Basic Qualifications: - Current CA RN license - Must obtain any required out of state license(S) within six (6) months from date of hire - All required licensure must be unrestricted - RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing two (2) of the last four (4) years - Ability to navigate between various software & mainframe systems on a personal computer with an established operating system - Must have excellent verbal, written & interpersonal communication skills, as well as demonstrated effective telephone skills - Ability to perform multiple tasks & work in a fast-paced environment - Must be able to work assigned shifts including weekend requirement - Ability to assess & triage patients via telephone, utilizing questioning & listening skills, & ability to utilize nursing judgment & follow nursing protocols in order to implement/direct appropriate care for patient populations - Ability to perform job functions independently - Ability to use a computer terminal for extended periods of time & wear a telephone headset for the majority of the work shift - Must have excellent customer service skills - Must have excellent problem-solving capabilities REQUIRED SKILLS TESTING: - A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), & to multitask - This assessment is required for all internal & external candidates - The assessment may assist candidates in gaining a better understanding of computer technology & production activity related to the Advice RN's clinical role - In addition, candidates may gain an enhanced understanding of the challenges of this role & of the operational needs of the Appointment & Advice Call Center - OTHER: Sensitivity to workplace diversity & cultural factors - Adheres to confidentiality policies - Must be service-oriented & maintain the highest level of courtesy to patients, members, staff & co-workers Preferred Qualifications: Telephone Triage experience Notes: This is a Full Timeseasonal position employee willwork the following: Work schedule to include 4 of 5 weekdays and work every other weekend. Sept1st through May 31st 7:00 AM to 3:30 PM. June 1st through August 31st7:00 AM to 11:00 AM.2011-10-05 18:21:50United StatesKaiser PermanenteCalifornia095562CASan Diego, CA24054516http://kp.jobs/xml/24054516/jobUSASan DiegoTitle: Telemedicine Spec-RN Location: San Diego, CA Essential Functions: - Handles continuous inbound telephone volume - Assesses & triages patients via telephone, follows nursing protocols, identifies patient needs & appropriately advises physician of unusual circumstances/abnormal conditions - Collects data related to health history, using interviewing, questioning & listening skills, & utilizes a computer system to identify pertinent information - Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development - Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician - Performs patient call-backs - Effectively uses computers & other technology systems to record pertinent & provider data, interactions, interventions & outcomes - Acts as a patient advocate; promotes patient self-efficacy through preventative & health promotion information - Demonstrates an awareness of & sensitivity to patient/family rights - Handles inquiries & complaints pursuant to procedure - Adheres to legal & ethical requirements & company policies & procedures - Supports & demonstrates KP's/Call Centers customer service philosophy & manages calls in a professional, systematic & organized manner - Functions as a team member to achieve Call Center goals & objectives - Maintains professionalism at all times - Performs other duties as required. Qualifications: Notes: - Work schedule to include 4 of 5 weekdays and work every other weekend - Shifts beginning at11:45 pm - 8:15 am Basic Qualifications: - Current CA RN license - Must obtain any required out of state license(s) within 6 months from date of hire - All required licensure must be unrestricted - RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing 2 of the last 4 years - Ability to navigate between various software & mainframe systems on a personal computer w/ an established operating system - Must have excellent verbal, written & interpersonal communication skills, as well as demonstrated effective telephone skills - Ability to perform multiple tasks & work in a fast-paced environment - Must be able to work assigned shifts including weekend requirement - Ability to assess & triage patients via telephone, utilizing questioning & listening skills, & ability to utilize nursing judgment & follow nursing protocols in order to implement/direct appropriate care for patient populations - Ability to perform job functions independently - Ability to use a computer terminal for extended periods of time & wear a telephone headset for the majority of the work shift - Must have excellent customer service skills - Must have excellent problem-solving capabilities REQUIRED SKILLS TESTING: - A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), & to multitask - This assessment is required for all internal & external candidates - The assessment may assist candidates in gaining a better understanding of computer technology & production activity related to the Advice RN's clinical role - In addition, candidates may gain an enhanced understanding of the challenges of this role & of the operational needs of the Appointment & Advice Call Center - OTHER: Sensitivity to workplace diversity & cultural factors - Adheres to confidentiality policies - Must be service-oriented & maintain the highest level of courtesy to patients, members, staff & co-workers Preferred Qualifications: - Telephone triage experience2011-08-26 21:27:10United StatesKaiser PermanenteCalifornia079633CASan Diego, CA23278815http://kp.jobs/xml/23278815/jobUSASan DiegoTitle: Telemedicine Spec-RN Location: San Diego, CA Essential Functions: - Handles continuous inbound telephone volume - Assesses & triages patients via telephone, follows nursing protocols, identifies patient needs & appropriately advises physician of unusual circumstances/abnormal conditions - Collects data related to health history, using interviewing, questioning & listening skills, & utilizes a computer system to identify pertinent information - Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development - Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician - Performs patient call-backs - Effectively uses computers & other technology systems to record pertinent & provider data, interactions, interventions & outcomes - Acts as a patient advocate; promotes patient self-efficacy through preventative & health promotion information - Demonstrates an awareness of & sensitivity to patient/family rights - Handles inquiries & complaints pursuant to procedure - Adheres to legal & ethical requirements & company policies & procedures - Supports & demonstrates KP's/Call Centers customer service philosophy & manages calls in a professional, systematic & organized manner - Functions as a team member to achieve Call Center goals & objectives - Maintains professionalism at all times - Performs other duties as required. Qualifications: Notes: - Work schedule to include 4 of 5 weekdays and work every other weekend - Shifts beginning at11:45 pm - 8:15 am Basic Qualifications: - Current CA RN license - Must obtain any required out of state license(s) within 6 months from date of hire - All required licensure must be unrestricted - RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing 2 of the last 4 years - Ability to navigate between various software & mainframe systems on a personal computer w/ an established operating system - Must have excellent verbal, written & interpersonal communication skills, as well as demonstrated effective telephone skills - Ability to perform multiple tasks & work in a fast-paced environment - Must be able to work assigned shifts including weekend requirement - Ability to assess & triage patients via telephone, utilizing questioning & listening skills, & ability to utilize nursing judgment & follow nursing protocols in order to implement/direct appropriate care for patient populations - Ability to perform job functions independently - Ability to use a computer terminal for extended periods of time & wear a telephone headset for the majority of the work shift - Must have excellent customer service skills - Must have excellent problem-solving capabilities REQUIRED SKILLS TESTING: - A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), & to multitask - This assessment is required for all internal & external candidates - The assessment may assist candidates in gaining a better understanding of computer technology & production activity related to the Advice RN's clinical role - In addition, candidates may gain an enhanced understanding of the challenges of this role & of the operational needs of the Appointment & Advice Call Center - OTHER: Sensitivity to workplace diversity & cultural factors - Adheres to confidentiality policies - Must be service-oriented & maintain the highest level of courtesy to patients, members, staff & co-workers Preferred Qualifications: - Telephone triage experience2011-05-14 20:47:51United StatesKaiser PermanenteCalifornia079630CASan Diego, CA21284116http://kp.jobs/xml/21284116/job