[{"country_short": "USA", "city": "San Diego", "description": "Title: Telemedicine Spec-RN\nLocation: San Diego, CA\nInformation will be added based on hiring manager submission.\n\nEssential Functions:\n- Handles continuous inbound telephone volume.\n- Assesses and triages patients via telephone, follows nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions.\n- Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information.\n- Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development.\n- Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician.\n- Performs patient call-backs.\n- Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes.\n- Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information.\n- Demonstrates an awareness of and sensitivity to patient/family rights.\n- Handles inquiries and complaints pursuant to procedure.\n- Adheres to legal and ethical requirements and company policies and procedures.\n- Supports and demonstrates KP's/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner.\n- Functions as a team member to achieve Call Center goals and objectives.\n- Maintains professionalism at all times.\n- Performs other duties as required.\nQualifications:\nBasic Qualifications:\n- RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing two (2) of the last four (4) years.\n- Graduate from accredited School of Nursing with RN degree.\n- Current CA RN license.\n- Must obtain any required out of state license(s) within six (6) months from date of hire.\n- All required licensure must be unrestricted.\n- Ability to navigate between various software and mainframe systems on a personal computer with an established operating system.\n- Must have excellent verbal, written and interpersonal communication skills, as well as demonstrated effective telephone skills.\n- Ability to perform multiple tasks and work in a fast-paced environment.\n- Must be able to work assigned shifts including weekend requirement.\n- Ability to assess and triage patients via telephone, utilizing questioning and listening skills, and ability to utilize nursing judgment and follow nursing protocols in order to implement/direct appropriate care for patient populations.\n- Ability to perform job functions independently.\n- Ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift.\n- Must have excellent customer service skills.\n- Must have excellent problem-solving capabilities.\n- REQUIRED SKILLS TESTING: A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), and to multitask.\n- This assessment is required for all internal and external candidates.\n- The assessment may assist candidates in gaining a better understanding of computer technology and production activity related to the Advice RN's clinical role.\n- In addition, candidates may gain an enhanced understanding of the challenges of this role and of the operational needs of the Appointment and Advice Call Center.\n- OTHER: Sensitivity to workplace diversity and cultural factors.\n- Adheres to confidentiality policies.\n- Must be service-oriented and maintain the highest level of courtesy to patients, members, staff and co-workers.\n\nPreferred Qualifications:\n- Telephone triage experience\n\n\nNotes:\n- Work schedule to include 4 of 5 weekdays and work every other weekend\n- Shifts beginning at4:00 PM - 12:30 AM", "date_new": "2011-12-16 18:42:35", "url": "http://kp.jobs/xml/25418532/job", "country": "United States", "company": "Kaiser Permanente", "title": "Telemedicine Spec-RN", "reqid": "114590", "state": "California", "state_short": "CA", "location": "San Diego, CA", "uid": 25418532}, {"country_short": "USA", "city": "San Diego", "description": "Title: Telemedicine Spec-RN FT Eve 4p-12:30a\nLocation: San Diego, CA\nInformation will be added based on hiring manager submission.\n\nEssential Functions:\n- Handles continuous inbound telephone volume.\n- Assesses and triages patients via telephone, follows nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions.\n- Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information.\n- Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development.\n- Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician.\n- Performs patient call-backs.\n- Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes.\n- Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information.\n- Demonstrates an awareness of and sensitivity to patient/family rights.\n- Handles inquiries and complaints pursuant to procedure.\n- Adheres to legal and ethical requirements and company policies and procedures.\n- Supports and demonstrates KP's/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner.\n- Functions as a team member to achieve Call Center goals and objectives.\n- Maintains professionalism at all times.\n- Performs other duties as required.\nQualifications:\nBasic Qualifications:\n- RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing two (2) of the last four (4) years.\n- Graduate from accredited School of Nursing with RN degree.\n- Current CA RN license.\n- Must obtain any required out of state license(s) within six (6) months from date of hire.\n- All required licensure must be unrestricted.\n- Ability to navigate between various software and mainframe systems on a personal computer with an established operating system.\n- Must have excellent verbal, written and interpersonal communication skills, as well as demonstrated effective telephone skills.\n- Ability to perform multiple tasks and work in a fast-paced environment.\n- Must be able to work assigned shifts including weekend requirement.\n- Ability to assess and triage patients via telephone, utilizing questioning and listening skills, and ability to utilize nursing judgment and follow nursing protocols in order to implement/direct appropriate care for patient populations.\n- Ability to perform job functions independently.\n- Ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift.\n- Must have excellent customer service skills.\n- Must have excellent problem-solving capabilities.\n- REQUIRED SKILLS TESTING: A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), and to multitask.\n- This assessment is required for all internal and external candidates.\n- The assessment may assist candidates in gaining a better understanding of computer technology and production activity related to the Advice RN's clinical role.\n- In addition, candidates may gain an enhanced understanding of the challenges of this role and of the operational needs of the Appointment and Advice Call Center.\n- OTHER: Sensitivity to workplace diversity and cultural factors.\n- Adheres to confidentiality policies.\n- Must be service-oriented and maintain the highest level of courtesy to patients, members, staff and co-workers.\n\nPreferred Qualifications:\n- Telephone triage experience\n\n\nNotes:\n- Work schedule to include 4 of 5 weekdays and work every other weekend\n- Shifts beginning at4:00 PM - 12:30 AM", "date_new": "2011-12-16 18:42:35", "url": "http://kp.jobs/xml/25418533/job", "country": "United States", "company": "Kaiser Permanente", "title": "Telemedicine Spec-RN FT Eve 4p-12:30a", "reqid": "114592", "state": "California", "state_short": "CA", "location": "San Diego, CA", "uid": 25418533}, {"country_short": "USA", "city": "San Diego", "description": "Title: Telemedicine Spec-RN -FT Eve 4p-12:30a\nLocation: San Diego, CA\nInformation will be added based on hiring manager submission.\n\nEssential Functions:\n- Handles continuous inbound telephone volume.\n- Assesses and triages patients via telephone, follows nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions.\n- Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information.\n- Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development.\n- Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician.\n- Performs patient call-backs.\n- Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes.\n- Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information.\n- Demonstrates an awareness of and sensitivity to patient/family rights.\n- Handles inquiries and complaints pursuant to procedure.\n- Adheres to legal and ethical requirements and company policies and procedures.\n- Supports and demonstrates KP's/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner.\n- Functions as a team member to achieve Call Center goals and objectives.\n- Maintains professionalism at all times.\n- Performs other duties as required.\nQualifications:\nBasic Qualifications:\n- RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing two (2) of the last four (4) years.\n- Graduate from accredited School of Nursing with RN degree.\n- Current CA RN license.\n- Must obtain any required out of state license(s) within six (6) months from date of hire.\n- All required licensure must be unrestricted.\n- Ability to navigate between various software and mainframe systems on a personal computer with an established operating system.\n- Must have excellent verbal, written and interpersonal communication skills, as well as demonstrated effective telephone skills.\n- Ability to perform multiple tasks and work in a fast-paced environment.\n- Must be able to work assigned shifts including weekend requirement.\n- Ability to assess and triage patients via telephone, utilizing questioning and listening skills, and ability to utilize nursing judgment and follow nursing protocols in order to implement/direct appropriate care for patient populations.\n- Ability to perform job functions independently.\n- Ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift.\n- Must have excellent customer service skills.\n- Must have excellent problem-solving capabilities.\n- REQUIRED SKILLS TESTING: A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), and to multitask.\n- This assessment is required for all internal and external candidates.\n- The assessment may assist candidates in gaining a better understanding of computer technology and production activity related to the Advice RN's clinical role.\n- In addition, candidates may gain an enhanced understanding of the challenges of this role and of the operational needs of the Appointment and Advice Call Center.\n- OTHER: Sensitivity to workplace diversity and cultural factors.\n- Adheres to confidentiality policies.\n- Must be service-oriented and maintain the highest level of courtesy to patients, members, staff and co-workers.\n\nPreferred Qualifications:\n- Telephone triage experience\n\n\nNotes:\n- Work schedule to include 4 of 5 weekdays and work every other weekend\n- Shifts beginning at4:00 PM - 12:30 AM", "date_new": "2011-12-16 18:42:35", "url": "http://kp.jobs/xml/25418534/job", "country": "United States", "company": "Kaiser Permanente", "title": "Telemedicine Spec-RN -FT Eve 4p-12:30a", "reqid": "114593", "state": "California", "state_short": "CA", "location": "San Diego, CA", "uid": 25418534}, {"country_short": "USA", "city": "San Diego", "description": "Title: Telemedicine Spec-RN\nLocation: San Diego, CA\nEssential Functions:\n- Handles continuous inbound telephone volume\n- Assesses & triages patients via telephone, follows nursing protocols, identifies patient needs & appropriately advises physician of unusual circumstances/abnormal conditions\n- Collects data related to health history, using interviewing, questioning & listening skills, & utilizes a computer system to identify pertinent information\n- Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development\n- Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician\n- Performs patient call-backs\n- Effectively uses computers & other technology systems to record pertinent & provider data, interactions, interventions & outcomes\n- Acts as a patient advocate; promotes patient self-efficacy through preventative & health promotion information\n- Demonstrates an awareness of & sensitivity to patient/family rights\n- Handles inquiries & complaints pursuant to procedure\n- Adheres to legal & ethical requirements & company policies & procedures\n- Supports & demonstrates KP's/Call Centers customer service philosophy & manages calls in a professional, systematic & organized manner\n- Functions as a team member to achieve Call Center goals & objectives\n- Maintains professionalism at all times\n- Performs other duties as required.\nQualifications:\nBasic Qualifications:\n- Current CA RN license\n- Must obtain any required out of state license(S) within six (6) months from date of hire\n- All required licensure must be unrestricted\n- RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing two (2) of the last four (4) years\n- Ability to navigate between various software & mainframe systems on a personal computer with an established operating system\n- Must have excellent verbal, written & interpersonal communication skills, as well as demonstrated effective telephone skills\n- Ability to perform multiple tasks & work in a fast-paced environment\n- Must be able to work assigned shifts including weekend requirement\n- Ability to assess & triage patients via telephone, utilizing questioning & listening skills, & ability to utilize nursing judgment & follow nursing protocols in order to implement/direct appropriate care for patient populations\n- Ability to perform job functions independently\n- Ability to use a computer terminal for extended periods of time & wear a telephone headset for the majority of the work shift\n- Must have excellent customer service skills\n- Must have excellent problem-solving capabilities\nREQUIRED SKILLS TESTING:\n- A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), & to multitask\n- This assessment is required for all internal & external candidates\n- The assessment may assist candidates in gaining a better understanding of computer technology & production activity related to the Advice RN's clinical role\n- In addition, candidates may gain an enhanced understanding of the challenges of this role & of the operational needs of the Appointment & Advice Call Center\n- OTHER: Sensitivity to workplace diversity & cultural factors\n- Adheres to confidentiality policies\n- Must be service-oriented & maintain the highest level of courtesy to patients, members, staff & co-workers\n\n\nPreferred Qualifications:\nTelephone Triage experience\n\nNotes:\nThis is a Full Timeseasonal position employee willwork the following: Work schedule to include 4 of 5 weekdays and work every other weekend.\nSept1st through May 31st 7:00 AM to 3:30 PM.\nJune 1st through August 31st7:00 AM to 11:00 AM.", "date_new": "2011-10-05 18:21:50", "url": "http://kp.jobs/xml/24054516/job", "country": "United States", "company": "Kaiser Permanente", "title": "Telemedicine Spec-RN", "reqid": "095562", "state": "California", "state_short": "CA", "location": "San Diego, CA", "uid": 24054516}, {"country_short": "USA", "city": "San Diego", "description": "Title: Telemedicine Spec-RN\nLocation: San Diego, CA\nEssential Functions:\n- Handles continuous inbound telephone volume\n- Assesses & triages patients via telephone, follows nursing protocols, identifies patient needs & appropriately advises physician of unusual circumstances/abnormal conditions\n- Collects data related to health history, using interviewing, questioning & listening skills, & utilizes a computer system to identify pertinent information\n- Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development\n- Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician\n- Performs patient call-backs\n- Effectively uses computers & other technology systems to record pertinent & provider data, interactions, interventions & outcomes\n- Acts as a patient advocate; promotes patient self-efficacy through preventative & health promotion information\n- Demonstrates an awareness of & sensitivity to patient/family rights\n- Handles inquiries & complaints pursuant to procedure\n- Adheres to legal & ethical requirements & company policies & procedures\n- Supports & demonstrates KP's/Call Centers customer service philosophy & manages calls in a professional, systematic & organized manner\n- Functions as a team member to achieve Call Center goals & objectives\n- Maintains professionalism at all times\n- Performs other duties as required.\nQualifications:\nNotes:\n- Work schedule to include 4 of 5 weekdays and work every other weekend\n- Shifts beginning at11:45 pm - 8:15 am\n\nBasic Qualifications:\n- Current CA RN license\n- Must obtain any required out of state license(s) within 6 months from date of hire\n- All required licensure must be unrestricted\n- RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing 2 of the last 4 years\n- Ability to navigate between various software & mainframe systems on a personal computer w/ an established operating system\n- Must have excellent verbal, written & interpersonal communication skills, as well as demonstrated effective telephone skills\n- Ability to perform multiple tasks & work in a fast-paced environment\n- Must be able to work assigned shifts including weekend requirement\n- Ability to assess & triage patients via telephone, utilizing questioning & listening skills, & ability to utilize nursing judgment & follow nursing protocols in order to implement/direct appropriate care for patient populations\n- Ability to perform job functions independently\n- Ability to use a computer terminal for extended periods of time & wear a telephone headset for the majority of the work shift\n- Must have excellent customer service skills\n- Must have excellent problem-solving capabilities\nREQUIRED SKILLS TESTING:\n- A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), & to multitask\n- This assessment is required for all internal & external candidates\n- The assessment may assist candidates in gaining a better understanding of computer technology & production activity related to the Advice RN's clinical role\n- In addition, candidates may gain an enhanced understanding of the challenges of this role & of the operational needs of the Appointment & Advice Call Center\n- OTHER: Sensitivity to workplace diversity & cultural factors\n- Adheres to confidentiality policies\n- Must be service-oriented & maintain the highest level of courtesy to patients, members, staff & co-workers\n\nPreferred Qualifications:\n- Telephone triage experience", "date_new": "2011-08-26 21:27:10", "url": "http://kp.jobs/xml/23278815/job", "country": "United States", "company": "Kaiser Permanente", "title": "Telemedicine Spec-RN", "reqid": "079633", "state": "California", "state_short": "CA", "location": "San Diego, CA", "uid": 23278815}, {"country_short": "USA", "city": "San Diego", "description": "Title: Telemedicine Spec-RN\nLocation: San Diego, CA\nEssential Functions:\n- Handles continuous inbound telephone volume\n- Assesses & triages patients via telephone, follows nursing protocols, identifies patient needs & appropriately advises physician of unusual circumstances/abnormal conditions\n- Collects data related to health history, using interviewing, questioning & listening skills, & utilizes a computer system to identify pertinent information\n- Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development\n- Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician\n- Performs patient call-backs\n- Effectively uses computers & other technology systems to record pertinent & provider data, interactions, interventions & outcomes\n- Acts as a patient advocate; promotes patient self-efficacy through preventative & health promotion information\n- Demonstrates an awareness of & sensitivity to patient/family rights\n- Handles inquiries & complaints pursuant to procedure\n- Adheres to legal & ethical requirements & company policies & procedures\n- Supports & demonstrates KP's/Call Centers customer service philosophy & manages calls in a professional, systematic & organized manner\n- Functions as a team member to achieve Call Center goals & objectives\n- Maintains professionalism at all times\n- Performs other duties as required.\nQualifications:\nNotes:\n- Work schedule to include 4 of 5 weekdays and work every other weekend\n- Shifts beginning at11:45 pm - 8:15 am\n\nBasic Qualifications:\n- Current CA RN license\n- Must obtain any required out of state license(s) within 6 months from date of hire\n- All required licensure must be unrestricted\n- RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing 2 of the last 4 years\n- Ability to navigate between various software & mainframe systems on a personal computer w/ an established operating system\n- Must have excellent verbal, written & interpersonal communication skills, as well as demonstrated effective telephone skills\n- Ability to perform multiple tasks & work in a fast-paced environment\n- Must be able to work assigned shifts including weekend requirement\n- Ability to assess & triage patients via telephone, utilizing questioning & listening skills, & ability to utilize nursing judgment & follow nursing protocols in order to implement/direct appropriate care for patient populations\n- Ability to perform job functions independently\n- Ability to use a computer terminal for extended periods of time & wear a telephone headset for the majority of the work shift\n- Must have excellent customer service skills\n- Must have excellent problem-solving capabilities\nREQUIRED SKILLS TESTING:\n- A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), & to multitask\n- This assessment is required for all internal & external candidates\n- The assessment may assist candidates in gaining a better understanding of computer technology & production activity related to the Advice RN's clinical role\n- In addition, candidates may gain an enhanced understanding of the challenges of this role & of the operational needs of the Appointment & Advice Call Center\n- OTHER: Sensitivity to workplace diversity & cultural factors\n- Adheres to confidentiality policies\n- Must be service-oriented & maintain the highest level of courtesy to patients, members, staff & co-workers\n\nPreferred Qualifications:\n- Telephone triage experience", "date_new": "2011-05-14 20:47:51", "url": "http://kp.jobs/xml/21284116/job", "country": "United States", "company": "Kaiser Permanente", "title": "Telemedicine Spec-RN", "reqid": "079630", "state": "California", "state_short": "CA", "location": "San Diego, CA", "uid": 21284116}]