Title: Performance Improvement Consultant
Location: Portland, OR
The Performance Improvement Consultant role provides management consulting and analytical support to major KPNW projects, and conducts complex analyses, thereby supporting Kaiser Permanente NW in achieving its performance targets.
Essential Functions:
- Efficiently plan/prioritize own and others' work through drafting project engagement work plans for assigned work streams; Organize project activities & ensure tasks are completed within project scope and budget; Guiding work & teams to effectively achieve objectives
- Project execution: results, decision making, strategic thinking, driving performance; leads project teams or portions of large projects to high quality results; Apply basis project mgmt principles and tools; Identification of project resource requirements
- Anticipate project issues, weigh practical considerations in addressing issues, and seek input from engagement manager/sponsor to resolve
- Design work & structure analyses to facilitate decision-making; Develop multiple innovative & creative solutions to solve problems
- Analytic/problem solving: information gathering, decision making, strategic thinking, judgment, telling a compelling story. Defines, organized and directs analysis; Structures conclusions & recommendations of analysis to facilitate decision making
- Apply experience from previous projects to analyze an issue or build a solution; Use existing or new frameworks and perspectives to organize large amounts of information
- Develop an understanding of client's business and apply this knowledge to suggest appropriate approaches, tools and techniques to tackle client problems
- Demonstrate, with some oversight, defining a change and assess the climate and readiness for the change, identify an approach and communication plan
- Presentation skills: oral presentation, written deliverables, formal facilitation. Structures, creates, and presents formal client communications which are clear, succinct, and compelling
- Business Process Improvement: technical skills, knowledge of various methodologies/ techniques, application of change mgmt skills, ability to realize sustainable results, able to develop flowcharts, research trees and basic data analysis with little oversight, able to develop basic current state / future state analysis with little oversight
- Innovation & Creativity: identify opportunities, dynamic thinking, and proactive problem solving, open to, and actively supports new & creative ideas.
- Maintains focus on deliverables, objectives and value proposition, despite distractions and politics; Systematically review progress to ensure value is added/or requirements and milestones are met
- Identify requirements of 'solution' to meet multi-faceted business needs and develop conceptual designs; Recognize stakeholder influence and potential impact on project;
- Build consensus among team members and other departments; Act as a thought-partner with project team and clients to define problems, issues, and scope of work
- Help create a team environment that supports the participation & development of others; Proactively participates in coaching and mentoring of team members at all levels both formally and informally; Takes necessary corrective action to keep performance outcomes on track
- Contribute to the planning, development and delivery of local education and training programs
- Other responsibilities as assigned
Qualifications:
Basic Qualifications:
- Minimum 3 years of combined experience in process improvement and project management
- Bachelor degree or equivalent combination of education and experience
- Manage moderately complex projects or multiple simple projects
- Ability to supervise up to 10 team members
- Manage resources assigned to specific aspects of a project, and/or manage small projects with minimal impact
- Use occasional judgment to deviate from accepted practices
- Develop recommendations to resolve organizational problems
- Use basic verbal and written skills to convey general concepts and / or processes
- Work within accepted guidelines
- Plan and schedule activities with moderate oversight
- Work with limited supervision
Preferred Qualifications:
- A minimum of 3 years of experience in one of the following disciplines: management consulting, planning, or management/industrial engineering
- Masters/advanced degree
- Project management certification
- Experience in a Big Four Consulting Firm strongly preferred
- Experience in an integrated health care system
- Strong proficiency in the use of current software, including spreadsheets, statistical applications, charts and graphs, project management software, vision, Microsoft applications
- Intermediate knowledge of analytic techniques pertinent to planning, finance, management/industrial engineering. This includes forecasting, sensitivity analysis, and financial analysis such as NPV
- Basic knowledge of advanced analytic techniques such as dynamic modeling/simulation, decision analysis, cost-benefit/effectiveness and other economic analysis, operations research
- Strong interpersonal and communication skills (1:1, peer, multi-disciplinary group, presentations, written). Ability to facilitate project groups of up to 12 people, supporting the project leader in meeting planning, management, and maintaining good group process
- Proven leadership skills in project management and consulting, including the following attributes: efficient, collaborative, candid, open, and results-oriented
- Demonstrated ability to manage against multiple completing priorities of operational management customers and business process
- Ability to design and deliver formal training programs to department staff and customers on advanced consulting and analytical tools and techniques
Salary Range: $72,080 - $98,720
