Kaiser Permanente Jobshttp://kp.jobs2012-05-20 17:56:30.626036USAAtlantaTitle: Call Center Advice Nurse - Dekalb Tech Location: Atlanta, GA This position is responsible for providing telephone advice and education utilizing guidelines approved by the medical staff and for communication of advice given via an automated system. The Telephone Advice Nurse is an experienced registered nurse who utilizes the nursing process to evaluate patient needs over the telephone, adhering to organizational policies, procedures and guidelines. Essential Functions: - Receives, triages, and responds to telephone calls from members requiring medical and nursing advice by assessing the patient's problem utilizing approved guidelines, directing access to care to include emergent care, urgent care, routine and same day appointments, follow-up and self home care based on outcomes of nursing assessment, and documenting all calls according to established standards. - Communicates to physician, HCT or modules, member calls requiring physician involvement, intervention, or follow-up by the physician, HCT, or modules. - Provides instruction and education on health maintenance and disease prevention utilizing appropriate guidelines. - Manages member interactions utilizing appropriate technologies and communications methods: Kp.org, CarePoint, Etc - Responds to emergencies according to Call Center and organizational policies and procedures. - Documents calls regarding lab results in accordance with established workflow - Instructs the patient or caller to call back if interventions discussed are not helpful or if additional signs and/or symptoms develop. Ensures caller understands and accepts advice/recommendations given. - Contributes to the development of guidelines, procedures, patient education, and training as assigned. - Participates in peer review I quality improvement and committee functions as assigned. - Understands, interprets and acts on a variety of statistical measurement of individual and call center performance; self-directs own work based on analysis of statistics of self-performance. - Is proactive in identifying ways Kaiser Permanente can improve customer service; works in collaboration with other Kaiser Permanente departments. - Recommends changes to the information systems to improve quality and speed of response to customers and ease-of-use for call center personnel. - Demonstrates progressive proficiency with the utilization of available computer technology. Qualifications: Basic Qualifications: - Current RN licensure in the State of Georgia - Minimum ofthree years of current experience as a RN in a clinical setting - Basic keyboarding skills - Complete a Customer Service Assessment Preferred Qualifications: - BSN - One year of experience in emergency, critical care or ambulatory telephone triage nursing strongly preferred - Working knowledge of CRT and PC - Customer service aptitude demonstrated through Customer Service Assessment2012-05-19 20:02:17United StatesKaiser PermanenteGeorgia136335GAAtlanta, GA28818894http://kp.jobs/xml/28818894/jobUSAMcDonoughTitle: Call Center Advice Nurse - Henry Towne Center Location: McDonough, GA This position is responsible for providing telephone advice and education utilizing guidelines approved by the medical staff and for communication of advice given via an automated system. The Telephone Advice Nurse is an experienced registered nurse who utilizes the nursing process to evaluate patient needs over the telephone, adhering to organizational policies, procedures and guidelines. Essential Functions: - Receives, triages, and responds to telephone calls from members requiring medical and nursing advice by assessing the patient's problem utilizing approved guidelines, directing access to care to include emergent care, urgent care, routine and same day appointments, follow-up and self home care based on outcomes of nursing assessment, and documenting all calls according to established standards. - Communicates to physician, HCT or modules, member calls requiring physician involvement, intervention, or follow-up by the physician, HCT, or modules. - Provides instruction and education on health maintenance and disease prevention utilizing appropriate guidelines. - Manages member interactions utilizing appropriate technologies and communications methods: Kp.org, CarePoint, Etc - Responds to emergencies according to Call Center and organizational policies and procedures. - Documents calls regarding lab results in accordance with established workflow - Instructs the patient or caller to call back if interventions discussed are not helpful or if additional signs and/or symptoms develop. Ensures caller understands and accepts advice/recommendations given. - Contributes to the development of guidelines, procedures, patient education, and training as assigned. - Participates in peer review I quality improvement and committee functions as assigned. - Understands, interprets and acts on a variety of statistical measurement of individual and call center performance; self-directs own work based on analysis of statistics of self-performance. - Is proactive in identifying ways Kaiser Permanente can improve customer service; works in collaboration with other Kaiser Permanente departments. - Recommends changes to the information systems to improve quality and speed of response to customers and ease-of-use for call center personnel. - Demonstrates progressive proficiency with the utilization of available computer technology. Qualifications: Basic Qualifications: - Current RN licensure in the State of Georgia - Minimum ofthree years of current experience as a RN in a clinical setting - Basic keyboarding skills - Complete a Customer Service Assessment Preferred Qualifications: - BSN - One year of experience in emergency, critical care or ambulatory telephone triage nursing strongly preferred - Working knowledge of CRT and PC - Customer service aptitude demonstrated through Customer Service Assessment2012-05-15 19:34:59United StatesKaiser PermanenteGeorgia135628GAMcDonough, GA28706838http://kp.jobs/xml/28706838/jobUSAMcDonoughTitle: Call Center Advice Nurse - Henry Towne Center Location: McDonough, GA This position is responsible for providing telephone advice and education utilizing guidelines approved by the medical staff and for communication of advice given via an automated system. The Telephone Advice Nurse is an experienced registered nurse who utilizes the nursing process to evaluate patient needs over the telephone, adhering to organizational policies, procedures and guidelines. Essential Functions: - Receives, triages, and responds to telephone calls from members requiring medical and nursing advice by assessing the patient's problem utilizing approved guidelines, directing access to care to include emergent care, urgent care, routine and same day appointments, follow-up and self home care based on outcomes of nursing assessment, and documenting all calls according to established standards. - Communicates to physician, HCT or modules, member calls requiring physician involvement, intervention, or follow-up by the physician, HCT, or modules. - Provides instruction and education on health maintenance and disease prevention utilizing appropriate guidelines. - Manages member interactions utilizing appropriate technologies and communications methods: Kp.org, CarePoint, Etc - Responds to emergencies according to Call Center and organizational policies and procedures. - Documents calls regarding lab results in accordance with established workflow - Instructs the patient or caller to call back if interventions discussed are not helpful or if additional signs and/or symptoms develop. Ensures caller understands and accepts advice/recommendations given. - Contributes to the development of guidelines, procedures, patient education, and training as assigned. - Participates in peer review I quality improvement and committee functions as assigned. - Understands, interprets and acts on a variety of statistical measurement of individual and call center performance; self-directs own work based on analysis of statistics of self-performance. - Is proactive in identifying ways Kaiser Permanente can improve customer service; works in collaboration with other Kaiser Permanente departments. - Recommends changes to the information systems to improve quality and speed of response to customers and ease-of-use for call center personnel. - Demonstrates progressive proficiency with the utilization of available computer technology. Qualifications: Basic Qualifications: - Current RN licensure in the State of Georgia - Minimum ofthree years of current experience as a RN in a clinical setting - Basic keyboarding skills - Complete a Customer Service Assessment Preferred Qualifications: - BSN - One year of experience in emergency, critical care or ambulatory telephone triage nursing strongly preferred - Working knowledge of CRT and PC - Customer service aptitude demonstrated through Customer Service Assessment2012-05-15 19:34:59United StatesKaiser PermanenteGeorgia135630GAMcDonough, GA28706839http://kp.jobs/xml/28706839/jobUSAFairfaxTitle: Advice Nurse SH-OC Location: Fairfax, VA Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient’s problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees’ functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Ability to type 30 WPM required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Must have effective interpersonal & communications skills. - Proficiency in the use of applicable computer software required. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2012-04-21 18:53:18United StatesKaiser PermanenteVirginia132374VAFairfax, VA28061004http://kp.jobs/xml/28061004/jobUSAFairfaxTitle: Advice Nurse Location: Fairfax, VA Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: Preferred Skills: Shift: Mon, Tue, Thurs, Fri & Sat8:30a - 5:00p Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2012-04-20 19:38:13United StatesKaiser PermanenteVirginia107330VAFairfax, VA28038098http://kp.jobs/xml/28038098/jobUSAFairfaxTitle: Advice Nurse Location: Fairfax, VA Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: Preferred Skills: Shift: 10:30p - 7a Th, Fri, Sat = 24hrs; Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2012-04-17 18:21:52United StatesKaiser PermanenteVirginia113981VAFairfax, VA27947473http://kp.jobs/xml/27947473/jobUSAAtlantaTitle: Advice Nurse - RN - PRN - Buckhead Location (flexible shift-1p - 10p) Location: Atlanta, GA An Advice Nurse is responsible for providing telephone advice and education utilizing guidelines approved by the medical staff and for communicating advice given via an automated system. The Telephone Advice Nurse is an experienced, registered nurse who utilizes the nursing process to evaluate patient needs over the telephone while adhering to organizational policies, procedures and guidelines. Essential Functions: - Receives, triages, and responds to telephone calls from members requiring medical and nursing advice by assessing the patient's problem utilizing approved guidelines. Directs access to care to include emergent care, urgent care, routine and same day appointments. Follow-up and self home care are based on outcomes of nursing assessment. Documents all calls according to established standards. - Communicates to physician, Health Care Teams (HCT) or modules: member calls requiring physician involvement, intervention, or follow-up by the physician, HCT, or modules. - Provides instruction and education on health maintenance and disease prevention utilizing appropriate guidelines. - Responds to emergencies according to Call Center and organizational policies and procedures. - Documents calls regarding lab results in accordance with established work flow - Instructs the patient or caller to call back if interventions discussed are not helpful or if additional signs and/or symptoms develop. Ensures caller understands and accepts advice/recommendations given. - Contributes to the development of guidelines, procedures, patient education, and training as assigned. - Participates in peer review and quality improvement and committee functions as assigned. - Understands, interprets and acts on a variety of statistical measurement of individual and call center performance. Self-directs own work based on analysis of statistics of self-performance. - Is proactive in identifying ways Kaiser Permanente can improve customer service. Works in collaboration with other Kaiser Permanente departments. - Recommends changes to the information systems to improve quality and speed of response to customers and ease-of-use for call center personnel. - Demonstrates progressive proficiency with the utilization of available computer technology. Qualifications: Basic Qualifications: - Current RN licensure in the State of Georgia - Maintain current CPR certification - Basic keyboarding skills - Three to five years of current experience as an RN in a clinical setting. Preferred Qualifications: - One year of experience in emergency, critical care or ambulatory telephone triage nursing strongly preferred. - BSN preferred - Working knowledge of CRT and PC preferred2012-04-04 20:06:54United StatesKaiser PermanenteGeorgia121768GAAtlanta, GA27644527http://kp.jobs/xml/27644527/jobUSAAtlantaTitle: Supervisor, Call Center Advice Nurse - Baylor - Buckhead Location: Atlanta, GA - To provide day to day direct supervision / leadership to the Call Center Advice Nurses (RN) - To ensure that patient care practices and other Call Center activities are in keeping with the organization's policies and procedures; quality standards and performance expectations. - Work collaboratively with the Service Associate Supervisors, Healthcare Teams and other departments to coordinate patient care activities and duties. Essential Functions: - Provide patient safety by ensuring that advice nurses are following established Nursing Guidelines, Organizations Policies and Procedures, Standards of Care and Regulatory Agencies Standards. - Ensures that patient calls are managed by registered nurses in a manner and time that maximizes customer satisfaction and minimizes risk exposure. - Ensures that registered nurses are working within the scope of nursing practice - Demonstrate strong clinical knowledge, judgement and competency skills. - Ensures that telephone access and service standards are met and sustained - Responds to formal (Member Services) and informal (Quality Improvement Concern form) member concerns raised by patients, providers and others in a timely manner. - Participates in Call Center Quality Improvement Program to include call management, nursing documentation, customer service skills and quality of KP On - Line advice responses. - Understands, Interprets and acts on statistical measurements of individual and Call Center performance - Accepts calls from patients for nurse triage and advice, and documents the same - Responds to emergencies according to Call Center and organizational policies and procedures - Contributes to the development, review and recommendation for changes to the Nursing Guidelines and Kaiser Permanente Policies and Procedures. - Participates in the hiring of qualified, competent and appropriately licensed (when applicable) staff - Develops monthly work schedule for all Call Center registered nurses. - Participates in annual review of staff performance utilizing the Performance Development Process - Participates in the orientation and training of new hires and the ongoing coaching and mentoring of incumbent staff - Models and reinforces ethical behavior in self and others; shows consistency in words and action; conducts business with honesty; maintains confidences; admits mistakes - Monitors KP On - Line, Carepoint, etc- advice responses for quality, timeliness and appropriateness - Supports the medical offices through the management of several after hours activities, such as critical lab, management of non-formulary prescription and outreach initiatives - Performs annual competency validation skills assessment - Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures. - Understands that access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job. - May perform other duties as assigned. Qualifications: Basic Qualifications: - Current RN licensure in the State of Georgia - Obtain BLS certification within 90 days and maintain - One to three years progressive management and leadership experience - Three to five years nursing experience - Excellent communication skills - Basic keyboarding skills - Complete a Customer Service Assessment- Preferred Qualifications: - BS in Nursing - 5 years management experience - Customer service aptitude demonstrated through Customer Service Assessment2012-03-14 22:27:32United StatesKaiser PermanenteGeorgia126966GAAtlanta, GA27148032http://kp.jobs/xml/27148032/jobUSAFairfaxTitle: Advice Nurse Location: Fairfax, VA Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2012-01-21 00:04:20United StatesKaiser PermanenteVirginia107329VAFairfax, VA26020663http://kp.jobs/xml/26020663/jobUSAAtlantaTitle: Advice Nurse - RN - (Henry Town Center/Dekalb Tech/Buckhead) - PRN - 8a - 5pm Location: Atlanta, GA An Advice Nurse is responsible for providing telephone advice and education utilizing guidelines approved by the medical staff and for communicating advice given via an automated system. The Telephone Advice Nurse is an experienced, registered nurse who utilizes the nursing process to evaluate patient needs over the telephone while adhering to organizational policies, procedures and guidelines. Essential Functions: - Receives, triages, and responds to telephone calls from members requiring medical and nursing advice by assessing the patient's problem utilizing approved guidelines. Directs access to care to include emergent care, urgent care, routine and same day appointments. Follow-up and self home care are based on outcomes of nursing assessment. Documents all calls according to established standards. - Communicates to physician, Health Care Teams (HCT) or modules: member calls requiring physician involvement, intervention, or follow-up by the physician, HCT, or modules. - Provides instruction and education on health maintenance and disease prevention utilizing appropriate guidelines. - Responds to emergencies according to Call Center and organizational policies and procedures. - Documents calls regarding lab results in accordance with established work flow - Instructs the patient or caller to call back if interventions discussed are not helpful or if additional signs and/or symptoms develop. Ensures caller understands and accepts advice/recommendations given. - Contributes to the development of guidelines, procedures, patient education, and training as assigned. - Participates in peer review and quality improvement and committee functions as assigned. - Understands, interprets and acts on a variety of statistical measurement of individual and call center performance. Self-directs own work based on analysis of statistics of self-performance. - Is proactive in identifying ways Kaiser Permanente can improve customer service. Works in collaboration with other Kaiser Permanente departments. - Recommends changes to the information systems to improve quality and speed of response to customers and ease-of-use for call center personnel. - Demonstrates progressive proficiency with the utilization of available computer technology. Qualifications: Basic Qualifications: - Current RN licensure in the State of Georgia - Maintain current CPR certification - Basic keyboarding skills - Three to five years of current experience as an RN in a clinical setting. Preferred Qualifications: - One year of experience in emergency, critical care or ambulatory telephone triage nursing strongly preferred. - BSN preferred - Working knowledge of CRT and PC preferred2011-12-08 21:58:47United StatesKaiser PermanenteGeorgia114694GAAtlanta, GA25261506http://kp.jobs/xml/25261506/jobUSAFairfaxTitle: Advice Nurse Location: Fairfax, VA Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: ** 2 Positions Available** We are looking for Advice Nurses to work at Kaiser Permanente in our Clinical Call Center environment with the basic nursing skills necessary to get to the proper on-line protocols; as well as computer and typing skills. The Advice Nurse is a telephone triage position (located at our Call Center in Fairfax, VA) which allows the patient to be assessed based on established protocols. There is no 'hands-on' interaction with the members in this position. Your typing skills will be assessed prior to the interview process, with a minimum of 30 wpm required and you MUST have one full year of current experience as a RN in a clinical setting required. We have orientation classes starting soon which are held at our location in Fairfax, VA. The classes run for approximately 5-6 weeks, M-F 8:30a-5p. After this training class you will begin the designated shift you applied for. Sign-On Award : Job Classification # of installments Payout amount Advice Nurse 3 $3,000 Sign-on bonus payout schedule*: 50% - initial payment in first paycheck 25% - after six months of employment 25% - after 12 months of employment *The above payout will be pro-rated for part-time employees scheduled to work less than 40 hours. Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2011-12-03 19:23:49United StatesKaiser PermanenteVirginia113967VAFairfax, VA25171635http://kp.jobs/xml/25171635/jobUSAFairfaxTitle: Advice Nurse Location: Fairfax, VA Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: *** 3 Positions Available*** Schedule: Part time position to include weekends from the hours of 8:00 am to 2:30 pm Sat & Sun and 3:30 pm to 12:00 am Wed. Sign-On Award : Job Classification # of installments Payout amount Advice Nurse 3 $3,000 Sign-on bonus payout schedule*: 50% - initial payment in first paycheck 25% - after six months of employment 25% - after 12 months of employment *The above payout will be pro-rated for part-time employees scheduled to work less than 40 hours. Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2011-12-03 19:23:49United StatesKaiser PermanenteVirginia113974VAFairfax, VA25171638http://kp.jobs/xml/25171638/jobUSAFairfaxTitle: Advice Nurse Location: Fairfax, VA Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: ***3 Positions Available** Sign-On Award : Job Classification # of installments Payout amount Advice Nurse 3 $3,000 Sign-on bonus payout schedule*: 50% - initial payment in first paycheck 25% - after six months of employment 25% - after 12 months of employment *The above payout will be pro-rated for part-time employees scheduled to work less than 40 hours. Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2011-12-03 19:23:49United StatesKaiser PermanenteVirginia113979VAFairfax, VA25171637http://kp.jobs/xml/25171637/jobUSAFairfaxTitle: Advice Nurse Location: Fairfax, VA Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: ** 8 Positions Available ** Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2011-10-29 18:24:04United StatesKaiser PermanenteVirginia107316VAFairfax, VA24488993http://kp.jobs/xml/24488993/jobUSAFairfaxTitle: Advice Nurse Location: Fairfax, VA Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: ** 8 Positions Available ** Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2011-10-29 18:24:04United StatesKaiser PermanenteVirginia107317VAFairfax, VA24488994http://kp.jobs/xml/24488994/jobUSANoneTitle: Advice Nurse Location: Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: ** 8 Positions Available ** Sign-On Award : Job Classification # of installments Payout amount Advice Nurse 3 $3,000 Payout schedule*: Sign-on bonus: 50% - initial payment in first paycheck 25% - after six months of employment 25% - after 12 months of employment *The above payout will be pro-rated for part-time employees scheduled to work less than 40 hours. *This shift may be worked at the CSC Monday - Friday between the hours of 7:00 am-6:00 pm; weekend hours to be worked at the Fair Oaks Clinical Contact Center* Schedule: Monday 7:00 am to 1:30 pm, Friday 4:00 p.m. to 10:30 pm and alternate Sat/ Sun'B' weekend 8:00 am - 4:30 pm. Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2011-09-23 09:03:34United StatesKaiser PermanenteNone093615NoneVirtual, USA23797280http://kp.jobs/xml/23797280/jobUSANoneTitle: Advice Nurse Location: Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: Sign-on Bonus Awards Sign-On Award : Job Classification # of installments Payout amount Advice Nurse 3 $3,000 Payout schedule*: Sign-on bonus: 50% - initial payment in first paycheck 25% - after six months of employment 25% - after 12 months of employment *The above payout will be pro-rated for part-time employees scheduled to work less than 40 hours. *This shift may be worked at the CSC Monday - Friday between the hours of 7:00 am-6:00 pm; weekend hours to be worked at the Fair Oaks Clinical Contact Center* Schedule: MondayandFriday7:00 am to 1:30 pm and alternate Sat/ Sun'A' weekend 7:00 am - 3:30 pm. Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2011-09-23 09:03:34United StatesKaiser PermanenteNone093624NoneVirtual, USA23797281http://kp.jobs/xml/23797281/jobUSANoneTitle: Advice Nurse Location: Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: **5 Positions Available** Sign-On Award : Job Classification # of installments Payout amount Advice Nurse 3 $3,000 Payout schedule*: Sign-on bonus: 50% - initial payment in first paycheck 25% - after six months of employment 25% - after 12 months of employment *The above payout will be pro-rated for part-time employees scheduled to work less than 40 hours. Schedule: Tuesday - Thursday 4:00 pm to 9:00 pm and Friday 4:00 pm to 10:30 pm Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2011-07-26 21:41:42United StatesKaiser PermanenteNone093637NoneVirtual, USA22639986http://kp.jobs/xml/22639986/jobUSANoneTitle: Advice Nurse Location: Responsible for medical triage of members using established protocols, note taking via online ANS (Advice Note System) & providing specified diagnostic results to members. Responsible to collaborate w/ on-site physicians, on-call physicians, HCT, pharmacists, & /or Nurse Practitioner as necessary to facilitate member care. Essential Functions: - Receives & processes telephone calls from Health Plan members requiring medical advice or general information by: - Assesses the patient's problem utilizing established protocols & interaction w/ provider on-site or on-call. - Makes appropriate recommendations to include advice, appointments per protocol, or direction from physician. - Appropriately documents calls received w/ adherence to inter-regional documentation. - Acts as an extension of the health care team to meet member needs. - Assists members in empathetic, efficient manner to determine best course of action to resolve issue. - Meets regional standards set by call center management to achieve optimal member satisfaction such as phone access & service standards. Be receptive to constructive feedback by supervisors &/or QI to better serve members. - Contributes to the development of protocols, procedures, patient education, & training, as assigned. Participates in peer review, quality assurance, & other committees' functions. - Demonstrates ability to make quick decisions, based on sound base of critical thinking skills/guidelines by protocols. - Demonstrate ability to interact w/ a variety of levels of staff to provide good customer service to internal customers. - Performs other related duties as directed. Qualifications: ** 3 Positions Available ** Schedule:Friday 4:00 pm- 10:30 pm and Saturday 3:30 pm- 10:00 pm Basic Qualifications: - 1 full year of current experience as a RN in a clinical setting w/ relevancy required. - High school diploma or equivalent required. - Current RN license in appropriate jurisdiction assigned to include alternative site as dictated by unit needs required. - Pass basic windows test at interview. - Pass basic typing test required. - Pass a standard medication test & a standard medical advice test/Performance Based Developmental Systems (PBDS) test required. - Proficiency in the use of applicable computer software required. - Ability to type 30 WPM required. - Must have effective interpersonal & communications skills. Preferred Qualifications: - Bilingual ability preferred. - BSN preferred.2011-07-26 21:41:42United StatesKaiser PermanenteNone093659NoneVirtual, USA22639988http://kp.jobs/xml/22639988/job